At Bastion Insurance Services Ltd, partnerships are at the heart of how we bring reliable device protection to customers. Since 2018, we’ve been proud to work alongside Get Connected, the UK’s largest privately owned independent mobile retailer, to deliver our devicecover™ mobile phone insurance product across their extensive retail network.
Over seven years, this partnership has evolved into a model example of how insurers and retailers can work together to provide customers with real peace of mind, combining compliance, clarity and customer care in every interaction.
A Partnership Built on Shared Values
Get Connected operates nearly 50 stores across Wales, the South West, and Midlands serving both consumer and business customers with mobile, broadband and connectivity solutions. From the outset, it was clear that Get Connected’s focus on personal service and professionalism aligned perfectly with Bastion’s philosophy: to make technology insurance simple, transparent, and dependable.
“Get Connected has been a fantastic partner since day one,” said Bernie Nunn Business Development Manager – Bastion Insurance. “They understand the importance of customer confidence and have embedded devicecover™ into their in-store experience with real consistency and care.”
Delivering Protection at the Point of Sale
Together, Bastion and Get Connected have created a seamless in-store process that ensures customers are offered protection at the moment they need it most, when purchasing or upgrading their device.
Key features of the collaboration include:
- Smooth in-store integration: Get Connected’s sales teams present devicecover™ during the sales process, ensuring every customer understands their options.
- Comprehensive cover: devicecover™ policies protect against accidental damage, theft, breakdown, and accidental loss.
- Regulated, reliable backing: All policies are underwritten by Collinson Insurance (trading name of Astrenska Insurance Limited).
- Efficient claims handling: Claims are managed by the Oxford Claims Company, providing customers with fast, transparent service and consistent turnaround times.
This framework has allowed both organisations to maintain high standards of compliance and customer satisfaction throughout the seven year partnership.
Growing Together
Since 2018, the partnership has grown in scope and strength. Both Bastion and Get Connected have continued to refine the customer experience, invest in team training and ensure every policy is sold and serviced to the highest regulatory standards.
“Our collaboration with Get Connected exemplifies what effective partnership looks like,” said Bernie Nunn. “It’s built on shared values, operational trust and a genuine commitment to doing what’s right for the customer.”
As technology continues to evolve and devices become even more essential to daily life, Bastion remains committed to supporting Get Connected with tailored protection products that meet modern customer needs.
About Bastion Insurance and devicecover™
Bastion Insurance Services Ltd is a specialist intermediary focused on technology and lifestyle insurance solutions. Its consumer brand, devicecover™, provides mobile, tablet, and smartwatch protection across the UK. Policies are underwritten by Collinson Insurance (Astrenska Insurance Limited).
About Get Connected
Get Connected is the UK’s largest privately owned independent mobile phone retailer, with over 50 stores across Wales and the South West. Established in 1997, the company offers consumer and business mobile solutions, broadband services, and connected technology, supported by a commitment to excellent service and long-term customer relationships.
